A secure area for an ongoing treatment relationship.
A patient portal for people managing an ongoing relationship with a treatment or programme: secure access to their own information, adherence support and a channel back to your patient support team.
A patient portal holds personal and often health-related data about identifiable individuals, which makes the access and data protection model the central design constraint, not an add-on to a content-focused site.
Secure authentication appropriate to the sensitivity of the data, personalised content for the patient’s specific treatment stage, a channel to your patient support team, and data handling built to your data protection officer’s requirements.
Data collection and retention rules come from your data protection officer, and we build the portal precisely to them, so the handling of sensitive data follows the standard your organisation already sets, not one we improvise.
The scope our patient portal builds have operated within.
The support need differs by treatment type. A patient portal starts from that need.
What comes up when scoping a patient-facing portal.
You remain data controller for all patient data held in the portal — we never take on that role. We build the platform to the requirements your data protection officer sets for retention, consent capture and access control, and act only as a processor executing those rules, not as the party deciding how patient data is used.
It scales directly with the sensitivity of the data being held, a decision your DPO makes for your organisation rather than a fixed default we apply everywhere. A portal holding detailed health data clearly warrants stronger authentication than one holding only order history and little else.
Yes, the patient portal can connect to a dedicated support programme when participants need more than the portal’s standard account features. See patient support programme website for that build, which typically needs its own enrolment flow, eligibility checks and consent handling distinct from the ongoing account management the portal itself covers.
Not necessarily — the two serve different functions and often coexist. See medical information portal for structured handling of specific medical information requests, which is a distinct workflow from the ongoing patient account, order history and engagement content that a patient portal is built to manage over time.
A patient portal often sits alongside these other builds.
Patients on an ongoing treatment who need a secure place to manage it. Tell us the treatment context and we will tell you how we would approach the patient portal.