A structured programme helping patients start and stay on a treatment — through financial assistance, adherence support, educational content, or nursing support — with a digital layer typically handling enrolment and ongoing engagement rather than the clinical support itself.
Financial and access assistance programmes focus on eligibility and enrolment; adherence-focused programmes focus on ongoing engagement over months or years; some combine both. The right digital structure depends on which type your programme actually is.
Support programmes lose eligible participants at enrolment more than at any later stage, usually due to a form asking for more than genuinely necessary. See patient support programme website for how enrolment is designed to minimise that drop-off.
We build the digital enrolment and engagement layer; your programme operations team runs the actual support, including any clinical or financial decisions the programme involves.
You remain the data controller throughout — we build the technical infrastructure to whatever standard your data protection officer requires for the specific data being collected, but legal responsibility for that data stays with your organisation, not the agency building the site. Confirm data handling requirements with your DPO before the build begins.
Yes — a patient support programme can integrate with a wider patient portal so participants get an ongoing account rather than a standalone, one-off enrolment tied to a single therapy or campaign. See patient portal for when that broader structure makes sense versus a simpler, programme-specific build kept deliberately separate.
Yes, and support programmes are especially valuable for a smaller, more individually engaged population, where personal follow-up and resource-sharing matter more than reaching a broad audience through mass channels. See rare disease for how programme design typically adapts to a smaller, more concentrated patient group with distinct needs.
Common elements include enrolment and onboarding support, adherence reminders, nurse or educator access, and administrative help such as navigating reimbursement, depending on the condition and market. The exact mix should be defined by your patient services team based on genuine unmet need, not a standard template applied regardless of the therapy area.
Tell us your programme structure and we will tell you how we would build the enrolment and engagement layer.